RETURNS & EXCHANGE

If you wish to return an order, kindly get in touch with our Customer Care team at customercare@saffronhomes.com or WhatsApp at +91-8796713150 within 15 days of receiving the order.

Please note that the following restocking fees will be deducted from your refund:

Rugs: USD 35 restocking fee

Bedding: USD 10 restocking fee

Furniture: 20% of the furniture value

Products must be returned unused, unwashed, undamaged and in their original condition and packaging

You can return products purchased from Indya within 7 days of receiving the product. Please follow these steps -

1. Click on 'Return’ under the “My Orders” section of the Indya App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
2. All refunds shall be processed in the form of store credits.
3. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
   High Street Essentials Pvt. Ltd.
   Plot No-39, Block-C, Sector-58
   Noida, Uttar Pradesh-201301,
   India

    

We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya. Any product self-shipped after 7 days of raising a return request will not be considered.

We will send you a confirmation email as soon as we receive the shipment at our warehouse

If you want to exchange products purchased from Indya, please follow the below-mentioned steps:

1. You can create an exchange request for products purchased from Indya within 7 days of its delivery under the “My Orders” section of the Indya App/Website/M-site.
2. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
3. Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
   High Street Essentials Pvt. Ltd.
   Plot No-39, Block-C, Sector-58
   Noida, Uttar Pradesh-201301,
   India

    

   We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya. Any product self-shipped after 7 days of raising a return request will not be considered.
   We will send you a confirmation email as soon as we receive the shipment at our warehouse
5. Post pickup, we will initiate the exchange process in 24-48 hours.
6. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
7. In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same as per your preference

1. We will pick up the return within 1-3 business days from the request placement date
2. Please keep the return/exchange shipment ready and ensure that the product(s) is unused, unwashed and all the tags are intact

In case your area pin code is not serviceable for pickup, you will need to self-ship the item(s) to be returned via any reliable courier partner. Please ensure that you place a sheet of paper with details of the Order ID and Return/Exchange ID in the package. For all self-shipped returns, you will be reimbursed Rs. 100 via Indya Store Credits.
We request you to share the courier details with us on customercare@houseofindya.com or WhatsApp us on +91-8929987349 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with Indya.

Please mention the Order No. and Return/Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
High Street Essentials Pvt. Ltd.
Plot No-39, Block-C, Sector-58
Noida, Uttar Pradesh-201301,
India

You can self-ship the products you wish to return/exchange by any reliable courier service within 7 days of raising a return/exchange request. Any product self-shipped after 7 days of raising a return/exchange request will not be considered.

1. Once the product is picked up by our aligned courier partner, we will initiate the refund within 24 hours. The refund will be processed in the form of Indya store credits and the amount will reflect within 24 hours. A confirmation email will be sent to you on your registered mail id.
2. If you self-ship the return order, the product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated within 24-48 business hours in the form of Indya Store Credits, the amount will reflect in 24 business hours. In case the product does not meet our quality check, we will not be able to process the refund.

Please sign in with your registered email ID to view and utilize your store credits. On the checkout page, a store credit tab will reflect your store credits. Here, the total amount to be paid by you will be calculated after deducting the store credits.

1. If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products and you will receive an e-mail and SMS confirmation for the same
2. You can return as many items from a single order within the 7 days return policy. We will accept your return/exchange and arrange a reverse pick-up for the same.

We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pickup request will be marked as failed.

For any defective/damaged/incomplete/wrong order delivered, we request you to inform us within 48 hours of receiving the order with images of the product received. Please get in touch with our Customer Care team for assistance, we will then investigate the case and provide the best available resolution.
WhatsApp at +91-8796713150 or email us at customercare@saffronhomes.com.

1. You need to upload a minimum of 3 and a maximum of 5 pictures
2. Kindly ensure the images are clear and the damaged/defective/missing part of the outfit is highlighted in red
3. You must send us an image of the original labels and tags intact along with the invoice.

Any such complaint raised after 48 hours of receiving the order may not be considered.